Why oh why does one of the best Medical Aid companies I have used have to screw their reputation up with me based on a fault of their own.  I cancelled my account with them last year October due to me not being able to afford medical aid during unemployment.  The balance in my Medical Savings Account was R3300 and was due to be paid to me on 17 Feb (6 month cool down period).  Now, my normal banking account was frozen due to it being over my overdraft allowance for various reasons, so I have no access to any funds going into that account.

So, I requested banking detail changes on 14 January 2009, I sent through the necessary documentation and even got a confirmation from the call center consultant that the documentation had been received and passed on to the necessary department.

Anyway, 17 Feb 2009 comes along and they have put the money into the incorrect account and on further investigation I find that the banking details were not changed the department denied having received my banking detail changes.  So after two weeks of battling back and forth between departments, speaking to different people everytime I get told that Discovery Health cannot recall the finds from my Standard Bank account and I must now speak to Standard Bank.  Passing the buck, what’s new?

So now I stand with R3300 less and absolutely nowhere to go.  What do I do?  Anyone got any ideas?